We hope you love your online purchase. From time to time we understand that your order may not satisfy your requirements as expected. We are happy to offer you an exchange or full refund (excluding shipping cost) on full priced items, as long as your return meets our below requirements.
FULL PRICE ITEMS
Full priced item/s are eligable for an exchange in size or refund (full amount not including shipping) subject to the following requirements:
- Returned within 7 days of receiving your parcel (as per the tracking).
- Brand new & in original condition with tags still attached.
- The item must be unworn without any sign of odour, makeup or fake tan.
- Return is folded and packed neatly when returned.
- All returns must be approved and processed through our Returns Portal
Please note, all customers (including international customers) are responsible for the return shipping cost and monitoring their parcel via their return tracking number. If the return parcel is lost or damaged in transit this is the responsibility of the customer.
SALE ITEMS
All sale items are considered final sale and are not eligible for a return unless deemed faulty.
Sale items include all purchases made with a discount code (excluding the newsletter sign up discount code) and items purchased at a discounted price. Black Friday Sale items can’t be purchased with additional discount codes. No amendments or cancellations can be made on sale orders once placed.
As a gesture of goodwill, we will offer a size exchange only for items purchased on sale subject to the following requirements:
- Returned within 7 days of receiving your parcel (as per the tracking).
- Brand new & in original condition with tags still attached.
- The item must be unworn without any sign of odour, makeup or fake tan.
- Return is folded and packed neatly when returned.
- All returns must be approved and processed through our Returns Portal
Please note, all customers (including international customers) are responsible for the return shipping cost and monitoring their parcel via their return tracking number. If the return parcel is lost or damaged in transit this is the responsibility of the customer.
HOW TO INITATE YOUR RETURN
- Visit our Returns Portal and enter your order number and email address. You can find your order number on your order confirmation email.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with return shipping guidelines. Please ensure the item is folded neatly when returned.
- You have 7 days to dispatch your return once your request has been approved. If you have not dispatched your parcel within 7 days, your request will be rejected.
- Once you have posted your return parcel, please include your return tracking information in our Returns Portal.
THE FOLLOWING ITEMS CANNOT BE RETURNED
The following items cannot be returned:
- Items that have been worn, not in their original condition or without a tag still attached. In some rare cases we will attempt to launder the product/s. You will be contacted via email directly. A fee will be charged to launder the item which will be automatically deducted from your refund.
- Gift cards.
- Discounted items (excluding the newsletter sign up discount code).
- Items not purchased directly via our Website.
- Items damaged during wear such as pulls, marks and excessive pilling due to abrasive friction.
- Frequent returns will be flagged in our system. If we notice the Returns Policy is being abused, future orders will be cancelled and your returns will not be accepted.
- If a item does need meet our returns criteria or is incorrectly returned this will be re-directed to your original shipping address immediately.
DAMAGED OR DEFECTIVE
We offer returns and refunds for faulty items. Please contact us at customercare@withharperlu.com.au within 7 days of receiving your parcel at if you believe your item/s is faulty. Our quality control team wil assess your enquiry accordinlgy and will provide a solution if deemed a manufacturing defect.
Please note that items that have been damaged as a result of wear and tear are not considered to be faulty and are not eligible for a return, please check your item/s carefully upon receipt. All items are quality checked prior to dispatch.
HOW SOON WILL I GET MY REFUND?
Once your item has been delivered to our return address, please allow 1-3 working days for your item/s to be quality accessed and for your refund to be processed. Please up to 7 business days once processed for your refund to show on your original payment method.
We reserve the right to cancel/investigate any suspicious orders that are not for personal use.
WILL MY EXCHANGE ITEM/S BE ON HOLD?
Once your exchange has been approved via our Returns Portal, we will create an exchange order which will automatically place a hold on your exchange item/s. If you fail to post your return parcel within 7 days of your approval, your exchange order will be cancelled.
HOW LONG DOES AN EXCHANGE TAKE?
Once your item has been delivered to our return address, please allow 1-3 working days for your item/s to be quality accessed and for your exchange to be processed. Please keep an eye out via your email to receive your new tracking number for your exchanged order.