Can I modify an order once I've placed it?
DO YOU ACCEPT RETURNS FOR DAMAGED ITEMS INCURRED FROM RENTAL PAGES?
DO YOU SHIP INTERNATIONALLY?
DO YOU HAVE A CART HOLD POLICY IN PLACE?
No we do not have a cart hold policy in place. First served basis. We recommend processing your payment as soon as possible during peak times. If an item is marked as "sold out" during check out, we no longer have stock available to purchase.
Sold out item?
The best way to keep up to date with our stock (if you haven’t already) is to visit the product page, select the size you require, then click “email me when available” and enter your email address. As soon as the item is back in stock we will send you an email confirming this.
We also recommend signing up to our mailing list and following us on Instagram to stay up to date with our drops and special offers.
What delivery services do you ship with?
Australia Post (domestic), DHL (international) & Rendry Delivery.
If I make multiple separate purchases, do you combine postage?
In order for us to combine postage for different orders, we need you to email us at firstname.lastname@example.org within 1 hour of making the multiple purchases. Please subject the email "Combine postage".
Why are some of our items limited to a certain quantity per customer and/or order?
As a slow fashion brand, With Harper Lu is committed to consciously creating every item. Our intention is to not over-produce and therefore we apply a one size, one style per customer condition for this item. We wish to ensure all of our valued customers have the opportunity to purchase, and any multiple unit orders will be reviewed.