Australia
Shipping & Delivery
| LOCATION | COURIER | DELIVERY ESTIMATE | SHIPPING COST |
| | Australia Post | Standard: 3-5 business days | Free Standard over $350 AUD |
| New Zealand | DHL | Standard: 3-6 business days | Free Standard over $350 AUD |
| United States | DHL | Standard: 5-8 business days | Standard $45 USD |
| Canada | DHL | Standard: 6-9 business days | Standard $50 CAD |
| United Kingdom | DHL | Standard: 5-8 business days | Standard £30 |
| Europe | DHL | Standard: 5-10 business days | Standard €40 |
Note: Delivery estimates are indicative and begin once your order has been dispatched. Delivery times may vary depending on your destination.
DISPATCH & DELIVERY
We endeavour to dispatch all orders within 24 hours, Monday to Friday, excluding weekends and public holidays. During peak periods, dispatch may be extended to 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Delivery estimates begin once your order has been dispatched and are subject to the courier network and destination.
All orders are shipped from our Melbourne warehouse Monday to Friday.
AUSTRALIAN DELIVERY
All Australian orders are shipped with Australia Post, with Standard and Express delivery options available.
Standard Shipping
Free on orders over $350 AUD.
$9 AUD flat rate on orders under $350 AUD.
Estimated delivery: 3–5 business days once dispatched.
$9 AUD flat rate on orders under $350 AUD.
Estimated delivery: 3–5 business days once dispatched.
Express Shipping
$15 AUD flat rate.
Estimated delivery: 1–3 business days once dispatched.
Once your parcel has been scanned by Australia Post, your tracking information will update accordingly.
Estimated delivery: 1–3 business days once dispatched.
Once your parcel has been scanned by Australia Post, your tracking information will update accordingly.
NEW ZEALAND DELIVERY
All New Zealand orders are shipped with DHL, with Standard and Express delivery options available.
Standard Shipping
Free on orders over $350 AUD.
$30 AUD flat rate on orders under $350 AUD.
Estimated delivery: 3–6 business days once dispatched.
Free on orders over $350 AUD.
$30 AUD flat rate on orders under $350 AUD.
Estimated delivery: 3–6 business days once dispatched.
Express Shipping
$40 AUD flat rate.
Estimated delivery: 2–4 business days once dispatched.
$40 AUD flat rate.
Estimated delivery: 2–4 business days once dispatched.
Duties & Taxes
Any applicable Duties & Taxes are calculated and collected at checkout. These charges are non-refundable if you choose to return your order.
Once your parcel has been scanned by DHL, your tracking information will update accordingly.
UNITED STATES DELIVERY
All United States orders are shipped with DHL, with Standard and Express delivery options available.
Standard Shipping
$45 USD flat rate.
Estimated delivery: 5–8 business days once dispatched.
$45 USD flat rate.
Estimated delivery: 5–8 business days once dispatched.
Express Shipping
$55 USD flat rate.
Estimated delivery: 3–5 business days once dispatched.
$55 USD flat rate.
Estimated delivery: 3–5 business days once dispatched.
Duties & Taxes
Any applicable Duties & Taxes are calculated and collected at checkout. These charges are non-refundable if you choose to return your order.
Once your parcel has been scanned by DHL, your tracking information will update accordingly.
CANADA DELIVERY
All Canadian orders are shipped with DHL, with Standard and Express delivery options available.
Standard Shipping
$50 CAD flat rate.
Estimated delivery: 6–9 business days once dispatched.
$50 CAD flat rate.
Estimated delivery: 6–9 business days once dispatched.
Express Shipping
$70 CAD flat rate.
Estimated delivery: 3–5 business days once dispatched.
$70 CAD flat rate.
Estimated delivery: 3–5 business days once dispatched.
Duties & Taxes
Any applicable Duties & Taxes are calculated and collected at checkout. These charges are non-refundable if you choose to return your order.
Once your parcel has been scanned by DHL, your tracking information will update accordingly.
UNITED KINGDOM DELIVERY
All UK orders are shipped with DHL, with Standard and Express delivery options available.
Standard Shipping
£30 flat rate.
Estimated delivery: 5–8 business days once dispatched.
£30 flat rate.
Estimated delivery: 5–8 business days once dispatched.
Express Shipping
£40 flat rate.
Estimated delivery: 3–5 business days once dispatched.
£40 flat rate.
Estimated delivery: 3–5 business days once dispatched.
Duties & Taxes
Any applicable Duties & Taxes are calculated and collected at checkout. These charges are non-refundable if you choose to return your order.
Once your parcel has been scanned by DHL, your tracking information will update accordingly.
EUROPEAN DELIVERY
We ship to selected European countries with DHL, with Standard and Express delivery options available.
Standard Shipping
€40 flat rate.
Estimated delivery: 5–10 business days once dispatched.
€40 flat rate.
Estimated delivery: 5–10 business days once dispatched.
Express Shipping
€60 flat rate.
Estimated delivery: 3–5 business days once dispatched.
€60 flat rate.
Estimated delivery: 3–5 business days once dispatched.
Duties & Taxes
Any applicable Duties & Taxes are calculated and collected at checkout. These charges are non-refundable if you choose to return your order.
Once your parcel has been scanned by DHL, your tracking information will update accordingly.
CUSTOMS, DUTIES & TAXES
All countries and regions available at checkout now display any applicable Duties & Taxes at checkout.
Applicable Duties & Taxes are calculated and collected at checkout before your order is completed. This means there should be no additional Duties & Taxes payable upon delivery.
Please note that Duties & Taxes are a separate fee from the cost of the products and shipping, and are strictly non-refundable should you choose to return your order. If you reject or refuse delivery, any Duties & Taxes already paid will remain non-refundable.
Applicable Duties & Taxes are calculated and collected at checkout before your order is completed. This means there should be no additional Duties & Taxes payable upon delivery.
Please note that Duties & Taxes are a separate fee from the cost of the products and shipping, and are strictly non-refundable should you choose to return your order. If you reject or refuse delivery, any Duties & Taxes already paid will remain non-refundable.
PRE-ORDERS
Items available for pre-order will be clearly labelled on the product page with the anticipated delivery date. Please note that pre-order dates are estimates and may be subject to change. Full payment is taken at the time your pre-order is placed.
If your order contains multiple items, including pre-order and in-stock items, your order will be shipped together once all items are available.
For any further enquiries, please contact our Customer Care team at customercare@withharperlu.com.au.
If your order contains multiple items, including pre-order and in-stock items, your order will be shipped together once all items are available.
For any further enquiries, please contact our Customer Care team at customercare@withharperlu.com.au.
ORDER AMENDMENTS & CANCELLATIONS
If you need to amend or cancel your order, please contact our Customer Care team at customercare@withharperlu.com.au within one hour of placing your order.
We will always do our best to accommodate your request; however, orders are sent to our warehouse for processing shortly after being placed, so we cannot guarantee that changes or cancellations can be made.
Once an order has been assigned a tracking number or dispatched from our warehouse, we are unable to make any amendments or cancellations.
We will always do our best to accommodate your request; however, orders are sent to our warehouse for processing shortly after being placed, so we cannot guarantee that changes or cancellations can be made.
Once an order has been assigned a tracking number or dispatched from our warehouse, we are unable to make any amendments or cancellations.
TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for your tracking information to become active with Australia Post or DHL. Prior to this, your tracking number may not show any movement or information.
We recommend ensuring someone is available to receive your parcel, such as having your order delivered to your workplace. For security reasons, we do not recommend having parcels left in an unsecured location such as a front porch or publicly accessible letterbox.
We recommend ensuring someone is available to receive your parcel, such as having your order delivered to your workplace. For security reasons, we do not recommend having parcels left in an unsecured location such as a front porch or publicly accessible letterbox.
LOST, DELAYED OR STOLEN PARCELS
Once your order has been dispatched, it is handed to our third-party courier for delivery.
If your parcel is delayed or appears to be missing, we recommend contacting the courier directly using the tracking information provided in your dispatch confirmation, as they will have the most up-to-date information regarding your delivery.
Our Customer Care team is also available to assist with delivery enquiries where required.
With Harper Lu is not responsible for parcels that are confirmed as delivered by the courier but are subsequently lost or stolen from the delivery address.
If your parcel is delayed or appears to be missing, we recommend contacting the courier directly using the tracking information provided in your dispatch confirmation, as they will have the most up-to-date information regarding your delivery.
Our Customer Care team is also available to assist with delivery enquiries where required.
With Harper Lu is not responsible for parcels that are confirmed as delivered by the courier but are subsequently lost or stolen from the delivery address.
CHECKOUT & SHIPPING ADDRESS
Please ensure your shipping address and contact details are correct and complete before placing your order.
Customers are responsible for providing accurate shipping information. Once an order has left our warehouse, we are unable to amend the delivery address.
If you notice an error with your shipping address, please contact customercare@withharperlu.com.au within one hour of placing your order and we will do our best to assist before your order is dispatched.
Customers are responsible for providing accurate shipping information. Once an order has left our warehouse, we are unable to amend the delivery address.
If you notice an error with your shipping address, please contact customercare@withharperlu.com.au within one hour of placing your order and we will do our best to assist before your order is dispatched.