We hope you love your online purchase. From time to time we understand that your order may not satisfy your requirements as expected. We are happy to offer you an exchange or full refund (excluding shipping cost) on full priced items, as long as your return meets our below requirements.
WHAT ITEMS ARE RETURNABLE?
Item/s can be refunded (full amount not including shipping) subject to the following requirements:
- Returned within 7 days of receiving your parcel.
- Brand new & in original condition with tags still attached.
- The item must be unworn without any sign of odour, makeup or fake tan.
- Approved and processed through our Returns Portal.
- Return is folded and packed neatly when returned.
Please note, all customers (including international customers) are responsible for the return shipping cost and monitoring their parcel via their return tracking number. If the return parcel is lost or damaged in transit this is the responsibility of the customer.
- Visit our Returns Portal and enter your order number and email address. You can find your order number on your order confirmation email.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with return shipping guidelines. Please ensure the item is folded neatly when returned.
- You have 7 days to dispatch your return once your request has been approved. If you have not dispatched your parcel within 7 days, your request will be rejected.
- Once you have posted your return parcel, please include your return tracking information in our Returns Portal.
All sale items are considered final sale and are not eligible for a return unless deemed faulty. We offer size exchanges for items purchased on sale within the first 7 days of receiving your parcel, provided the new size required is available.
Sale items include all purchases made with a discount code (excluding the newsletter sign up discount code) and items purchased at a discounted price. Black Friday Sale items can’t be purchased with additional discount codes. No amendments or cancellations can be made on sale orders once placed.
THE FOLLOWING ITEMS CANNOT BE RETURNED:
The following items cannot be returned:
- Items that have been worn, not in their original condition or without a tag still attached. In some rare cases we will attempt to launder the product/s. You will be contacted via email directly. A fee will be charged to launder the item which will be automatically deducted from your refund.
- Gift cards.
- Discounted items (excluding the newsletter sign up discount code).
- Items not purchased directly via our Website.
- Items damaged during wear such as pulls, marks and excessive pilling due to abrasive friction.
- Frequent returns will be flagged in our system. If we notice the Returns Policy is being abused, future orders will be cancelled and your returns will not be accepted.
- If a item does need meet our returns criteria or is incorrectly returned this will be re-directed to your original shipping address immediately.
DAMAGED OR DEFECTIVE
We offer returns and refunds for faulty items. Please contact us at email@example.com if you believe your item/s is faulty. Please ensure you contact us within 7 days of your delivered date and prior to wear of the item. Our warehouse will examine your submission and we will be in contact via email if deemed faulty.
Please note that items that have been damaged as a result of wear and tear are not considered to be faulty and are not eligible for a return, please check your item/s carefully upon receipt. All items are quality checked prior to dispatch.
HOW SOON WILL I GET MY REFUND?
Once your item has been delivered to our return address, please allow 1-3 working days for your item/s to be quality accessed and for your refund to be processed. Please allow 3-6 business days once processed for your refund to show on your original payment method.
We reserve the right to cancel/investigate any suspicious orders that are not for personal use.