FAQs 2
| Q. How do I view currency for my country? | Please refer to the top left of our website. |
| Q. Sold out item? |
The best way to keep up to date with our stock (if you haven’t already) is to visit the product page, select the size you require, then click “email me when available” and enter your email address. As soon as the item is back in stock we will send you an email confirming this. We recommend signing up to our mailing list and following us on Instagram to stay up to date with our drops and special offers. Additionally, please email us at customercare@withharperlu.com.au with your restock request and we can see if it'll be restocked anytime soon. Please subject the email "restock request". |
| Q: Can I modify an order once I've placed it? |
If you would like to modify an order please contact us within 1 hour of placing the order. Please email customercare@withharperlu.com.au as soon as you can, and we will do our best to accommodate you. Please subject the email "order modification". |
| Q. Do you accept returns for damaged items incurred from rental pages? |
No, we do not. |
| Q. Do you ship internationally? |
Yes we ship worldwide. |
| Q. Do you have a cart hold policy in place? |
No we do not have a cart hold policy in place. First served basis. We recommend processing your payment as soon as possible.
If an item is marked as "sold out" during check out, we no longer have stock available to purchase. |
| Q. What does pre-order mean? |
Pre-order allows us to determine the demand for our products and estimate what quantity we will need to full-fill those demands.
We adopt a sustainable approach during the manufacturing process, to ensure that we do our part in taking care of our planet for future generations. |
| Q. What delivery services do you ship with? |
Australia Post (domestic) & DHL (international). |
| Q. Where do I forward collaboration enquires? | Please email us at collaborations@withharperlu.com.au |
| Q. If I make multiple separate purchases, do you combine postage? |
In order for us to combine postage for different orders, we need you to email us at customercare@withharperlu.com.au within 1 hour of making the multiple purchases. Please subject the email "Combine postage". |
| Q. Why are some of our items limited to a certain quantity per customer and/or order? | As a slow fashion brand, With Harper Lu is committed to consciously creating every item. Our intention is to not over-produce and therefore we apply a one size, one style per customer condition for this item. We wish to ensure all of our valued customers have the opportunity to purchase, and any multiple unit orders will be reviewed. |
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Thank you for your understanding! |