Shipping & Delivery

LOCATION COURIER DELIVERY ESTIMATE PRICE (SUBJECT TO CONVERSION)

Domestic (within Australia)

Australia Post

1-3 business days

$11 AUD

Domestic (within Australia)

Rendr

Same Day Delivery: Order by 11am

From $15 AUD

International (Outside Australia)

DHL

3-7 business days

$45 AUD/£23 GBP/€28 EURO + duties & taxes

New Zealand

DHL

3-5 business days

$27 NZD + duties & taxes

United States

DHL

3-7 business days

$23 USD + duties & taxes
We endeavour to dispatch all orders within 48 hours (excluding weekends and public holidays). During peak periods, this may be-extended to 1-3 business days. Once your order has been dispatched, you will receive your tracking number via email.
 
AUSTRALIAN DELIVERY

All Australian orders are shipped with Express Post, which is estimated between 1-3 business days.

 

  • Free on all orders over $220 AUD or a flat fee of $11 AUD.
  • All orders are delivered with Australia Post and shipped from our Melbourne warehouse between Monday-Friday.
  • Once your parcel has been scanned by Australia Post, your tracking will update accordingly.

 

NEW ZEALAND DELIVERY

All New Zealand orders are shipped with DHL Express, which is estimated between 3-5 business days.

 

  • Free on all orders over $350 AUD or a flat fee of $25 AUD ($27 NZD - subject to conversion).
  • All orders are delivered with DHL Express and shipped from our Melbourne warehouse between Monday-Friday.
  • Once your parcel has been scanned by DHL your tracking will update accordingly.

 

UNITED STATES DELIVERY

All American orders are shipped with DHL Express, which is estimated between 3-7 business days.

 

  • Free on all orders over $350 AUD or a flat fee of $35 AUD ($23 USD - subject to conversion).
  • All orders are delivered with DHL Express and shipped from our Melbourne warehouse between Monday-Friday.
  • Once your parcel has been scanned by DHL your tracking will update accordingly.

 

INTERNATIONAL DELIVERY

All other countries are shipped with DHL Express, which is estimated depending on the location.

 

  • Free on all orders over $350 AUD or a flat fee of $45 (£23 GBP, €28 EURO - subject to conversion).
  • All orders are delivered with DHL Express and shipped from our Melbourne warehouse between Monday-Friday.
  • Once your parcel has been scanned by DHL your tracking will update accordingly.
  • For more information regarding delivery times, please visit here.

 

CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS

All customs charges, import duties, and taxes associated with international orders are the responsibility of the customer. These charges are separate from the payment processed through our online store at checkout.

At this time, customs duties, import taxes, and related fees are not included in the price of our items or the cost of shipping. We strongly recommend that you familiarise yourself with your country’s import regulations and potential charges prior to placing your order.
 
Once your parcel arrives in your destination country, DHL will contact you directly with an invoice if any customs duties or taxes apply. If customs charges are not paid, your parcel will be returned to our warehouse, and the following will be deducted from your refund:
  • The original shipping cost (if applicable)
  • Return shipping cost
  • $10 AUD administration fee
  • In some cases, individual countries do not permit the refusal of payment for duties and taxes. These charges will still apply even if you choose to reject your parcel upon arrival. Should this occur, the cost of duties and taxes will be deducted from your refund.

 

SAME DAY DELIVERY
Same Day Delivery is available for customers based in Metro Melbourne. Price is subject to your postcode and calculated at checkout. Order by 11am Monday-Friday for same day delivery. Please note, Same Day Delivery is not available for Parcel Lockers or PO BOXES (only home or business addresses). For any questions or to get an update on your order, please contact Rendr via email at support@rendr.delivery or call 1300 697 363.
 
PRE-ORDER
Items available for pre-order will be labelled on the product page with the anticipated delivery date. Please note, this is only an estimate and subject to change. Once your order is placed, the full payment will be captured. If an order contains multiple items, this will be shipped all together. If you wish to return a pre-order item for an exchange or return, please follow our usual procedure. For any further enquiries, please contact our team at customercare@withharperlu.com.au.
 
TRACKING
Once your order has been dispatched, you will receive a confirmation email where you can track your order. Please allow up to 24 hours for your tracking number to be registered with Australia Post or DHL, prior to this your search may not generate any tracking information. Please ensure someone is available to accept your parcel when it is delivered (ie. workplace). We do not recommend parcels being left on a front porch or in a letter box which has public access.
 
LOST PARCEL
We honour dispatch dates as stipulated. The responsibility shifts to you once your order has been dispatched by our warehouse. From this moment, your parcel is then in the hands of the third party couriers. To resolve any issues with an order, we strongly recommend contacting Australia Post or DHL directly, as it will be the most efficient way to track your item. Please use your tracking information to ensure you are available to receive your delivery. With Harper Lu takes no responsibility for items stolen from your delivery address.
 
CHECKOUT
To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these detail.