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This Refund Policy ("Policy") applies to the following purchases: the Supply of Goods

1. General

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled

(A) to cancel the purchase; and

(B) to a refund for the price of the goods.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.

3. Cancellation and Change of Mind

(a) In the event that you receive the products you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

(i) You return the item within 7 days of receipt.
(ii) The following conditions are satisfied:

Product has not been used. Product has not been damaged. Product must be returned with original tags and receipt. Product was not a discounted/sale item. Product must have been purchased via our online store.

4. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

5. Exceptions

(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:

(i) The product is not for personal or household use.
(ii) You misused the said product in a way which caused the problem.
(iii) You knew or were made aware of the problem(s) with the product before you purchased it.
(iii) You asked for a service to be done in a certain manner, or you organised for alterations to a product,  or you were unclear about what you wanted.
(iv) Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

7. Response Time

(a) We aim to process any requests for repairs, replacements or refunds within 5 business days of receipt.

8. How to Return Products

(a) You can organise the Return process via the Returns Portal on our website
(b) We shall pay all refunds in the same form as the original purchase i.e. to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.a

9. Contact Us

(a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at




Pricing Policy


All of our prices are in Australian dollars (AUD) . Product prices are regularly updated when price changes are received from our suppliers.


Changes to Privacy Policy


We may from time to time change these rules. We will notify users of the site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our site following any such change means that you agree to the rules as changed. These rules–specifically including the “Customer Information Policy”, “Use of Cookies”, “Use of IP Addresses”, and “Security” paragraphs below–apply to this website only and not to any other website. All images on the site are copyrighted to With Harper Lu, or used under licence from their respective copyright holders, and that unauthorised use is prohibited.


Customer Information Policy recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogues and other marketing and promotional materials through the mail, contact contest winners and /or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, post code, phone number & email address.


Privacy Policy


With Harper Lu is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you opt out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise your shopping experiences with us.


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The content of this site, including all information, data, text, graphics, images and content is and remains the property of With Harper Lu and is protected by Australian and international copyright laws. In particular you must not:

1. Download, republish, retransmit, reproduce or otherwise use any With Harper Lu content

2. Modify or otherwise make derivative works of the Site or the Content

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